Virtual Care Center Clinician

 

 

 

The Objective: To provide educational, supportive, and empathetic patient care and quality assurance in collaboration with PPRM protocols, the medical director, and state and federal regulations.

 

You will know you are successful when all patients who receive follow-up care or telehealth services through the Virtual Care Center (VCC) have their needs met in a patient-centered manner and in accordance with PPRM medical policies.

 

Much of your time will be spent on the computer in a virtual environment providing care to diagnose and treat issues and conditions related to reproductive, sexual health, abortion, and gender-affirming care. Much of your time will be spent using Electronic Health Records and the Electronic Practice Management system, documenting patient interactions, and running reports. Some of your time will be spent interacting with team members and collaborating with other departments. You may work from home or the office. You may be required to be in the office occasionally for administrative duties, training, or team building.

 

• Certified Nurse Practitioner (NP) by a national certification organization.

• Must reside in and be able to obtain an RN license in the states of Colorado, New Mexico, Nevada, and Wyoming.

• Have worked one or more years in sexual, reproductive health, or gender-affirming care.

• You must have active licensure in Colorado, New Mexico, Nevada or Wyoming and must have, or be willing to obtain, controlled substance prescriptive authority in Colorado, New Mexico, Nevada, and Wyoming.

• You are experienced in providing empathetic, patient-centered care.

• You are detail-oriented and experienced in multitasking, meeting deadlines, and prioritizing work independently with little supervision.

• You have strong computer skills and the ability to navigate all Microsoft Suite applications.

• You must be willing to apply for and maintain licensure in other states.

• You have no restrictions on your ability to be credentialed with Medicaid or other payors.

 

 

Key Approaches to the Work: 

Strong communication

Strong Operator

Flexible

Equity and Inclusion Champion

 

 

• Provide Outstanding Patient Care: At its core, your work is about providing care to patients who need you and doing so with the highest degree of competence and quality. To do this you will:
• Triage medical questions and concerns from patients, including providing daytime Call for Abortion patients in accordance with PPRM’s Medical Standards and Guidelines (MS&Gs).
• Provide asynchronous care for patients seeking birth control, emergency contraception, and/or UTI treatment by the PPDirect app, which is available for patients 7 days a week.
• Conduct patient visits via phone or video to diagnose and treat issues and conditions related to reproductive, sexual health, abortion, and gender-affirming care.
• Perform and order diagnostic studies as indicated and provide appropriate treatment and follow-up as necessary.
• Answer patient questions received via the Patient Portal.
• Provide excellent customer service to both internal and external customers by working towards a positive outcome with any problems encountered.
• Run reports, and document accurately, appropriately, and efficiently all phone interactions with patients in their medical chart in Electronic Health Records (EHR) and Electronic Plan Management (EPM) systems.
• Assist with scheduling patient appointments as needed.
• Perform mandatory STI reporting to Colorado, Nevada, New Mexico, and Wyoming State Departments of Health, when indicated.
• Support Capacity-Building Efforts Internally: You will work to build capacity in others who see patients, serving as a leader with expertise and knowledge that can support others. You also contribute to efforts to grow and shore up the foundation for others who join the team as the virtual care program expands, etc. To do this you will:
• Provide relevant education and collaborate with the health center team and other community agencies in providing comprehensive care.
• Support unlicensed staff with medical questions or concerns.
• Work with the Quality Management team when necessary to collaborate on difficult cases.
• Interface with the leadership team to prioritize and identify how to improve the provider.

Abortion Care: We all work in abortion care, whether it is referrals, information, education, counseling, performing, scheduling, etc. In this role, you will be caring for patients who have or may be seeking abortion care with PPRM